BSAD 2160 - Customer Service and Business Etiquette

Institution:

Northeast Community College

Subject:

Description:

Emphasis on the importance of customer service in an overall business setting. Topics include recognizing the importance of customer service, identification of customer needs, handling of routine and difficult situations, and emphasis of long lasting customer relationships. Students will also develop knowledge and practical experience to exercise good manners, project a professional image, and confidently respond to most business situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northeast.edu

Phone Number:

(402) 371-2020

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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