INFO 2983 - Help Desk Capstone

Institution:

Metropolitan Community College - Nebraska

Subject:

Description:

This course emulates common issues and situations found in the Help Desk or IT support environment. The student extracts data from common user interfaces such as web, e-mail, phone and in-person contact; evaluates necessary actions; and follows through to user resolution. Extensive use of Knowledge and Incident Management software is included. Discussions center on appropriate methods to deal with customers in a professional manner while extracting data necessary for resolution or elevation to upper level IT support personnel. Prerequisites NFO 1240 and INFO 2261 Course is offered On-line and as a Hybrid

Credits:

4.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mccneb.edu

Phone Number:

(402) 457-2400

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Quarter

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