INFO 1216 - Call Center Operations I

Institution:

Metropolitan Community College - Nebraska

Subject:

Description:

This course is an introduction to call center operations. Topics include industry definitions and vocabulary, types of call centers, workplace policies, and employer expectations. Further exploration includes the topics of customer care strategies, call center technology and equipment, and effective communication skills.

Credits:

4.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mccneb.edu

Phone Number:

(402) 457-2400

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Quarter

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