INFO 1226 - Call Center Operations II

Institution:

Metropolitan Community College - Nebraska

Subject:

Description:

This course introduces the student to typical call center operations in a simulated setting. The student gains experience in analyzing customer interactions to determine appropriate responses to all types of customer needs and requests. Simulated call center software and equipment will allow the student hands-on practice to process calls and input data. Further emphasis is placed on team work, problem solving, and oral and written communication skills. Prerequisites INFO 1216

Credits:

4.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mccneb.edu

Phone Number:

(402) 457-2400

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Quarter

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