INFO 1240 - Integrated Apps for the Help Desk

Institution:

Metropolitan Community College - Nebraska

Subject:

Description:

This course is designed to build on application skills from INFO 1001 to enhance performance in a support environment. The student learns additional file formats, data structures and integration between applications. The use of Knowledge and Incident Management software is introduced showing the student how to integrate customer support skills into their use. Prerequisites INFO 1001, INFO 1002, INFO 1008, and INFO 1110 Course is offered On-line

Credits:

4.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mccneb.edu

Phone Number:

(402) 457-2400

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Quarter

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