PH 5.330 - Communication and Customer Service for Phlebotomists

Institution:

Linn-Benton Community College

Subject:

Description:

(30 hrs, 2 cr) As needed Students acquire skills in the basic concepts of communication, personal and patient interaction, stress management and professional behavior. Topics include: proactive listening; giving and receiving constructive feedback; maintaining a professional image; working well as a team; proper manner for greeting and interacting with a patient, physician, nurse, respiratory therapist and other hospital personnel; communicating instructions effectively; telephone skills, knowledge of basic ICD-9 coding systems and CPT-4 codes for insurance billing.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.linnbenton.edu

Phone Number:

(541) 917-4999

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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