CT 3.643 - Customer Service

Institution:

Linn-Benton Community College

Subject:

Description:

(2 class hr/wk, 2 cr) F This course is designed to help students develop outstanding customer service skills in a dealership setting serving clients/customers. Students will learn how to interact with customers (communicating in person), resolve conflicts, maintain records, understand the importance of customer satisfaction/retention, actively participate as a member of a team, and develop time management skills. Prerequisite: Placement test scores for RD 080 Developing Reading Skills, MTH 020 Basic Mathematics and instructor's approval required.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.linnbenton.edu

Phone Number:

(541) 917-4999

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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