CS 225 - End-User Computing Support

Institution:

Linn-Benton Community College

Subject:

Description:

(4 class hrs/wk, 4 cr) Sp Prepares the student for training and supporting end-users in a variety of organizational settings. Includes the organization necessary to deliver support; techniques for developing and delivering training modules; and strategies for providing ongoing technical support to end-users to include: on-site visits, Web tools, call management, and use of third party vendors. Emphasizes solving problems and the soft skills (appropriate communication, dress, grooming and social skills) required to interact with users. Prerequisite: CS 145 Hardware/ Software Selection and Support with a minimum "C" grade.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.linnbenton.edu

Phone Number:

(541) 917-4999

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.