OFACS 220 - Help Desk Concepts

Institution:

Illinois Central College

Subject:

Description:

Prerequisite: CMNET 150, OFACS 132 and 133 all with a grade of "C" or better or department approval. This course introduces students to the organizational role and operation of the help desk function as it merges technology with communication and customer support services. (formerly DATPR 217)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.icc.edu

Phone Number:

(309) 694-5422

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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