BUS 121 - Principles of Customer Service

Institution:

Illinois Central College

Subject:

Description:

Prerequisite: None This course focuses on the importance of customer service, perception, and satisfaction, and the application of various customer relation systems in the marketplace. The course is designed to promote an understanding of the principles of customer service in general and how the application of customer service specifically contributes to positive customer perception and the success of business. Emphasis is placed on the importance of excellence in service to retain customers and gain a competitive advantage.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.icc.edu

Phone Number:

(309) 694-5422

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.