BBA 157 - Call Center/Help Desk Practicum

Institution:

Henry Ford College

Subject:

Description:

This course trains students to work as a Customer Service Representative (CSR) in a call center or help desk environment. Proper telephone procedures such as greeting customers, effective listening, appropriate responses to inquiries and issues, handling difficult customers, and closing calls while using a personal computer are discussed and practiced. Simulated calls will be used as a learning tool. An on-site tour of a call center will be part of the course so that students may understand the environment of the call center. Prerequisites: BCA 101, BCA 106, and BBA 155

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.hfcc.edu

Phone Number:

(313) 845-9600

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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