MG 176 - Customer Service Skills

Institution:

Chattanooga State Community College

Subject:

Description:

Intro to customer service; analysis of personal and group service skills, components of good customer service, focus on customer retention and matching customer needs with business features, dealing effectively with dissatisfied customers through listening and communication skills. [F]

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.chattanoogastate.edu

Phone Number:

(423) 697-4400

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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