Cyber Information Technology CIT 110 - Help Desk Tools and Techniques

Institution:

Bossier Parish Community College

Subject:

Description:

Explores the customer service roles and responsibilities of an IT support professional. Examines the support software options for tracking and managing data: log, track, and escalate calls; resolve problems using a knowledge base. Covers documentation/reporting tools, asset management, hotline support, performance reports, trends, and career resources.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bpcc.edu

Phone Number:

(318) 678-6000 ext 6206

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.