BUSINESS 1111 - Customer Service

Institution:

College of DuPage

Subject:

Description:

3 credit hours Interacting with customers and responding to customer concerns in-person, on the telephone and electronically. Customer service throughout the organization and as a system for meeting customer expectations. Verbal and nonverbal communications as they relate to customer service. Methods for responding to different types of customers. (3 lecture hours)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cod.edu

Phone Number:

(630) 942-2800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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