ITE 182 - User Support/Help Desk Principles

Institution:

Blue Ridge Community College - Virginia

Subject:

Description:

BRCC Prerequisite: ITE 115 Introduces a variety of tools and techniques that are used to provide user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other related topics related to end user support. Lecture 3-4 hours per week.

Credits:

3.00 - 4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.brcc.edu

Phone Number:

(540) 234-9261

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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