IT 141L - Help Desk I

Institution:

University of New Mexico-Los Alamos Campus

Subject:

Description:

The student is enrolled in a 3-credit course which has two parts: a normal weekly lecture plus a mandatory service time manning the Help Desk Service Phone. In this course, students are taught how to assist other students, faculty, and staff with answering computer-related questions. Skills for running the Help Desk are taught, along with technical skills related to commonly asked questions. Working at the Help Desk phone is mandatory for a fixed number of hours per week. Students will be required to log all questions with appropriate answers to those questions. Prerequisites: CS 101, CT 102, CT 140, CT 201, CT 202, IT 131.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.la.unm.edu

Phone Number:

(505) 662-5919

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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