BUS 112B - Customer Svc Comm For Hospitality Indust

Institution:

Truckee Meadows Community College

Subject:

Description:

Prerequisite: BUS 107 or public speaking class. Students learn techniques used to provide quality customer service to each hotel guest. Successful quality assurance programs at major hotel and tourism attractions are reviewed and modeled. The critical skills necessary for effective business communication are studied, including delivery of presentations which incorporate verbal and non-verbal techniques.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.tmcc.edu

Phone Number:

(775) 673-7000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Semester

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