BUS 251 - Coaching And Development in a Customer Care Center

Institution:

Southwest Virginia Community College

Subject:

Description:

(1 cr.) Provides an understanding of the coaching skills necessary for attaining call center goals. Includes the coach's role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for call center effectiveness. Lecture 1 hour per week.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sw.edu

Phone Number:

(276) 964-2555

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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