ITSC 2339 - Personal Computer Help Desk.

Institution:

Grayson College

Subject:

Description:

Introduction to the help desk industry. Basic levels of help desk administration, service and support. Examination of problem solving, customer service, and communication skills needed in the help desk environment through interactive laboratory, team, and classroom discussions/simulations. Psychology of telephone interaction. Telephone etiquette and professionalism. Diagnosis and solution of user hardware and software related problems with on the job projects. Prerequisites: ITNW 1325, and BCIS 2316 (RM).

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.grayson.edu

Phone Number:

(903) 465-6030

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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