IT 270 - Service and Support Fundamentals

Institution:

Tacoma Community College

Subject:

Description:

This course is an introduction to the methodologies and tools for personal computer and Local Area Network (LAN) troubleshooting from a proactive viewpoint. The student studies the methods to identify and repair the most likely causes of network faults caused by user, hardware, and software problems. Disaster Plans, including a Backup Plan, are developed. Quality customer service, journaling and documentation are emphasized. Configuration management and patch/service release installation is learned. Server performance monitoring is discussed. Prerequisite(s): IT 260 and IT 261 both with a grade of 'C' or higher.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.tacomacc.edu

Phone Number:

(253) 566-5000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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