70 474 - Quality Principles and Techniques

Institution:

Carnegie Mellon University

Subject:

Description:

The goal in this course is twofold: (i) to develop a high-level understanding of the ideas and philosophies concerning quality in business processes; and (ii) to develop expertise with the tools used to evaluate and improve quality. The goal of the course is not to indoctrinate students into any single quality assurance framework, but rather to teach them the techniques that are common, and central, to any effective quantitative quality design and maintenance program. Applications involve both manufacturing and services; we will examine financial services in some detail. We will conclude with a discussion of the core concepts of Six Sigma.

Credits:

9.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cmu.edu/

Phone Number:

(412) 268-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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