OPER 362 - Managing Processes

Institution:

Seattle University

Subject:

Description:

Focuses on customer requirements and introduces tools available for improving manufacturing and service processes. Topics include process analysis tools, customer needs assessment, societal and ethical issues, customer interaction, quality function deployment, benchmarking, quality costs, statistical concepts in quality analysis and control, organization for quality, quality information systems, and motivational issues. Prerequisites: OPER 360, ECON 310; MKTG 350 recommended.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.seattleu.edu

Phone Number:

(206) 296-6000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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