ITSC 2339 - Personal Computer Help Desk

Institution:

McLennan Community College

Subject:

Description:

Covers diagnosis and solution of user hardware and software related problems with on-the-job projects in either a Help Desk Lab or in short-term assignments for local businesses. Students will establish rapport with users in problem-solving situations; analyze user problems and lead them through solutions; maintain problem logs; and formulate problem-solving methodologies. This is a Capstone course that will integrate skills and knowledge from previous courses. Prerequisites: COSC 1336, ITSC 1305, ITSE 1325 or instructor consent. This course should be taken in the last two semesters before graduation. Semester Hours 3 (2 lec/2 lab)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mclennan.edu

Phone Number:

(254) 299-8622

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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