ITN 220 - Help Desk and Customer Support Concepts

Institution:

Peirce College

Subject:

Information Technology

Description:

Prerequisite: ITN 200Students will delve into the material related to operating an IT Help Desk along with effective customer support concepts. Students will learn to recognize the skills, processes, technology, and information needed to run a successful help desk. Using real world computer support examples and case studies, students will learn how to support computer systems, software, and the customers who use them. Troubleshooting and customer service skills are emphasized so that students can apply these skills when they are in the field. Assigned research projects, using the Internet and other resources, provide the opportunity to explore help desk problems andsolutions encountered in industry.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.peirce.edu

Phone Number:

(888) 467-3472

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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