BUS 110 - f Customer Service

Institution:

Clark College

Subject:

Description:

Learn how to bring the customer into the center of your organization. Understand the principles and practices of customer relations. Study the history of consumerism and customer relations departments. Learn how to develop customer service skills, identify and respond to customer needs, improve skills in giving information, deal with difficult customers, and develop a positive customer relations climate. [GE]

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.clark.edu

Phone Number:

(360) 992-2000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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