BUS 102 - Customer Service

Institution:

Tacoma Community College

Subject:

Description:

Students learn to be proactive in demonstrating quality verbal and non-verbal customer service in workplace situations with co-workers, customers, clients, or patients. Students are provided techniques to build teams, soothe dissatisfied customers, patients or colleagues, answer telephones and think with the end in mind.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.tacomacc.edu

Phone Number:

(253) 566-5000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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