MMGT 223 - Customer Service

Institution:

Spokane Falls Community College

Subject:

Description:

This course focuses on creating and maintaining positive customer relations. Efficient and effective ways to deliver quality service and products are presented. Projecting a professional image, communicating with customers and handling complaints effectively, maintaining time management, and working with culturally diverse clients are emphasized. (SCC, SFCC)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.spokanefalls.edu

Phone Number:

(509) 533-3500

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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