IT 140 - Cust Svc For it Pros

Institution:

Green River College

Subject:

Description:

Focuses on the knowledge and skills required to be part of a successful help-desk team. Topics covered include communications skills, writing skills, telephone skills, techniques for managing customer expectations, understanding customer behavior, working as part of a team, and minimizing stress in the work environment. PREREQUISITE: IT 101 or instructor's permission.

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.greenriver.edu/

Phone Number:

(253) 833-9111

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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