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Institution:
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Rowan University
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Subject:
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Description:
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Prerequisites: MGT 06304 and MGT 06309 This course is oriented to service industries, such as medical services, financial institutions, airlines, transportation companies and retail establishments. The course covers understanding services, designing and delivering services, managing capacity and demand, service quality, customer service, human resources in service organizations, information systems and service strategies.
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Credits:
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3.00
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Credit Hours:
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Prerequisites:
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Corequisites:
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Exclusions:
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Level:
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Instructional Type:
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Lecture
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Notes:
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Additional Information:
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Historical Version(s):
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Institution Website:
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Phone Number:
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(856) 256-4000
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Regional Accreditation:
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Middle States Association of Colleges and Schools
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Calendar System:
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Semester
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