BTE 261 - Customer Service Satisfaction

Institution:

Miami University-Oxford

Subject:

Description:

Examines the importance of meeting and exceeding customers' expectations after the sale. Identify and explore issues related to developing long-term, loyal customers including the correction of minor problems and delivery and the generation of repeat business based on performance. Prerequisite: BTE 105, 181, or permission of instructor.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.miami.miamioh.edu

Phone Number:

(513) 529-1809

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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