CP 227 - End- User Support

Institution:

Monroe College-New Rochelle

Subject:

Description:

3 credits This course is designed to give the student a conceptual approach to end-user support. The explosion of computer usage has created a high demand for computer support specialists to provide technical assistance, support, and advice to customers and other users. Students will be introduced to a wide range of topics including: customer service skills, hardware and software troubleshooting, and common support problems. PREREQUISITE: CP-221 or CP 270

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

Phone Number:

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Unaccounted for code

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