MKT 162 - Customer Contact Skills

Institution:

Columbus Technical College

Subject:

Description:

Provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and facetoface situations. Topics include skills to effectively communicate with customers, developing rapport with customers, problemsolving in customer service, telephone skills, sales skills in the service environment, managing the difficult customer, and managing the multicultural customer. ComputerBased Training (CBT) is used to allow students to practice skills using simulated business situations. Prerequisite/Corequisite: MKT 161

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.columbustech.edu/

Phone Number:

(706) 649-1800

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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