MSD 205 - Service Sector Management

Institution:

Columbus Technical College

Subject:

Description:

This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing worldclass customer service is addressed through sections on principles of serviceindustry supervision, career development, problem solving, stress management, and conflict resolution. Topics include principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector. Prerequisite: Program admission

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.columbustech.edu/

Phone Number:

(706) 649-1800

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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