HRT 132 - Customer Service Skills

Institution:

Columbus Technical College

Subject:

Description:

Provides understanding of the service environment and skills training requirement to be a guestroom attendant, to serve food and beverages, and to provide table service. Students learn how to communicate effectively with customers, how to manage relationships in facetoface situations, and how to manage difficult customers. Also, students learn to value and relate to customers with special needs. Prerequisite: HRT 130

Credits:

5.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.columbustech.edu/

Phone Number:

(706) 649-1800

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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