MKT 162 - Customer Contact Skills

Institution:

Central Georgia Technical College

Subject:

Description:

Prerequisite: Provisional admission This course provides training in verbal and nonverbal communications with internal and external customers. Simulated practices sessions assist learners in acquiring skills involving: information sharing, telephone communication, and managing difficult customers. Learners also learn to value and relate to multi-cultural customers.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.centralgatech.edu

Phone Number:

(478) 757-3400

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.