CSS 212 - Help Desk and User Support

Institution:

Tompkins Cortland Community College

Subject:

Description:

This course will cover user support, help desk management, and troubleshooting techniques. The Help Desk and User Support specialist will provide technical support to other employees, vendors and business customers for computers (hardware), applications (software), and peripherals. These technical support personnel investigate, analyze, troubleshoot and document both first level and second level (complex) problems. Students will use established process and procedures including documenting and tracking trouble tickets using database systems. Prerequisite: CSS 112. 3 Cr. (2 Lec., 2 Lab.) Fall semester.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.TC3.edu

Phone Number:

(607) 844-8211

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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