CS 128 - Computer Technical Support

Institution:

Columbia-Greene Community College

Subject:

Description:

This course will take an in-depth look at the knowledge, skills and abilities necessary for employment in the computer support industry. The course will focus on the technology, tools and techniques involved in how to run an effective computer support operation. Topics include problem-solving, help desk, trouble-shooting, customer service concepts, reporting tools and call-managing software. ( 3 semester hours) Fall

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sunycgcc.edu

Phone Number:

(518) 828-4181

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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