BADM 100 - Customer Service Training

Institution:

Barstow Community College

Subject:

Description:

This course is designed to provide the student with certain key skills and attitudes that are needed to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction, and customer retenetion. Topics will also include communicating with customers, developing a positive attitude, handling complaints, and sales skills. Grades: P/NP. Non-Degree Applicable 1.000 Credit Hours 16.000 Lecture hours Levels: Undergraduate Schedule Types: Lecture Barstow College College Business & Workforce Develop Division Business Administration Department Course Attributes: Course is not Basic Skills

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.barstow.edu

Phone Number:

(760) 252-2411

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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