BADM 102 - Dealing with Difficult People

Institution:

Barstow Community College

Subject:

Description:

This course will explore the causes and impact that conflict can have on customer service. Students will learn strategies and techniques for resolving tough issues and how to turn a difficult customer into a loyal one. Grades: P/NP. Non-Degree Applicable Credit. 1.000 Credit Hours 16.000 Lecture hours Levels: Undergraduate Schedule Types: Lecture Barstow College College Business & Workforce Develop Division Business Administration Department

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.barstow.edu

Phone Number:

(760) 252-2411

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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