SUMA 9440 - Improving Public Contact

Institution:

City College of San Francisco

Subject:

Description:

Application of concepts of communication and interpersonal relations to contacts with the public. Topics include the organization-client relationship; public relations; win-win situations for the organization, employees, and customers; improving individual service and maintaining friendly customer relations; dealing with "problem-type" individuals; winning friends by telephone; contacts in the field; press and community relations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccsf.edu

Phone Number:

(415) 239-3000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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