SUPV 228A - Maximizing Customer Satisfaction

Institution:

City College of San Francisco

Subject:

Description:

Lec-1.5 P/NP available This is an introductory business course that will help students prepare for and respond to employer demand to attract and retain valuable customers and skilled employees in order to improve business performance. The course will help to define, benchmark, and increase customer satisfaction. Special topics will focus on handling disgruntled customers and interacting with internal customers, colleagues. CSU

Credits:

1.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccsf.edu

Phone Number:

(415) 239-3000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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