CNIT 105 - Computer Technical Support

Institution:

City College of San Francisco

Subject:

Description:

Lec-2, conf-1, lab-2 P/NP available Prereq.: CNIT 104 Advise: CNIT 106 or 101 or 102 An overview of the concepts and procedures associated with operating a technical support center or help desk call center, with particular emphasis on technologies that can facilitate the work and generate statistics. Additionally, the course will include extensive simulated and hands-on experience, role-playing, and problem solving to practice good customer service and communications skills. CSU Formerly CIS 105.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lab

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccsf.edu

Phone Number:

(415) 239-3000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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