ESLV 3822 - Communication Skills for Customer Service Employees

Institution:

City College of San Francisco

Subject:

Description:

Advise: Completion of ESLN 3600 Intermediate Low 6 Students learn verbal communication skills in customer service positions. Students learn to handle customers, engage in small talk with co-workers, discuss work perfomance with supervisors and in general, be able to participate in conversations in a variety of work situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccsf.edu

Phone Number:

(415) 239-3000

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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