BMK K 123 - Principles of Customer Service

Institution:

Connecticut State Community College Three Rivers

Subject:

Description:

Prerequisite: Placement score indicating ENG* K100 level or completion of ENG* K094 with a "C#" grade or better. This course is the study of the principles and practices involved in providing excellent customer service. Students learn effective verbal and nonverbal communication techniques, professional customer service behaviors, problem solving and the monitoring and measuring of customer service. Delivery of customer service by telephone, in person, by mail and via the Internet is studied.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.trcc.commnet.edu

Phone Number:

(860) 886-0177

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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