CCSS 1006 - Certified Customer Service Specialist

Institution:

Bainbridge College (now Abraham Baldwin Agricultural College-Bainbridge Campus)

Subject:

Description:

This course focuses on five customer service skills including service industry business environments, customer contact skills, computer skills for customer service, business skills for the customer service environment, and personal effectiveness in customer service. Topics include life long learning, work ethics, work teams, principles of quality service, information sharing skills, telephone skills, diversity awareness, managing difficult courses, basic computer skills including credit card processing, business writing, business math, change in the workplace, positive image at work, mental and physical health. This course is equivalent to CCSS 1002 and CCSS 1004.

Credits:

0.00 - 3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.bainbridge.edu

Phone Number:

(866) 825-1715

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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