CSC 126 - Help Desk Customer Service

Institution:

Middlesex College

Subject:

Description:

Credits: 3 (3-0) Prerequisite(s): ENG 121 and CSC 105, or CSC 106, or BUS 107 This course covers essential customer service skills needed by a computer help desk attendant in a hands-on setting. The roles, processes and events in the field of customer service are practiced. An overview of customer service is included, as well as specific skills including telephone, writing and conflict resolution.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.middlesexcc.edu

Phone Number:

(732) 548-6000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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