CSC 127 - Help Desk Operation

Institution:

Middlesex College

Subject:

Description:

Credits: 3 (3-0) Prerequisite(s): CSC 126 This course introduces students to the computer help desk field and the concepts and procedures needed to run a successful computer help desk. Experience is gained in help desk roles, processes, tools, performance measures and settings through hands on exercises. Computer help desk careers, certifications and resources are also presented. Students will use a technical knowledge base.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.middlesexcc.edu

Phone Number:

(732) 548-6000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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