AVM 2431 - Customer Service Agent

Institution:

Miami Dade College

Subject:

Description:

Covers the generic skills needed for any airline position involving regular contact with the traveling public. Includes human relations, personal appearance enhancement, etiquette, conflict management, speech skills, and the acquisition of attributes that would promote a proper professional image. (3 hour lecture)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mdc.edu/main/

Phone Number:

(305) 237-8888

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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