CET 1175 - Customer Support Fundamentals $12.00 lab fee

Institution:

Gulf Coast State College

Subject:

Description:

Prerequisite: CGS 1570 This course focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. The course reflects the latest in support industry trends, especially the use of Web and email-based support. Students will review and discuss details of real-life scenarios of working professionals and issues in the workplace.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.gulfcoast.edu/default.htm

Phone Number:

(850) 769-1551

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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