BAD 1680 - Customer Relations

Institution:

College of Southern Maryland

Subject:

Description:

Prerequisite: none Students learn techniques in customer service and relations including initiating contact, establishing rapport, and facilitating final sales in order to assure customer satisfaction. Training employees to use customer relations techniques is also discussed. Offered in the spring semester.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.csmd.edu/

Phone Number:

(301) 934-2251

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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